operated by Otter Products, LLC (“Otter”).
uses and shares the personal information you or your
employer provides to us as part of the Rewards Program. It also describes
the choices available to you regarding our use of your personal
information, and how you can access and update this information.
We value your privacy, and because we gather certain types of information
about our Rewards Program members, we want you to fully understand our
policies surrounding the attainment and use of that information.
INFORMATION WE COLLECT
Enrolling in the Rewards Program is voluntary. You are not required to
provide personal information that we request. However, if you choose not
to provide the information we have requested, we may not be able to enroll
you into the Rewards Program or provide the rewards you redeem.
When you choose to enroll in the Rewards Program, we will collect your
name, email address, phone number, and zip/postal code. Additionally, your
employer will provide information about your employment, specifically, the
store you work at, its location, and transactional information regarding
Otter products that you sell, including the transaction date, Otter part
numbers, retail and sale amount of the transaction for each product.
If you chose to redeem your reward points, we may collect additional
information depending on the reward you chose. This information includes,
but is not limited to, your name, mailing address, email address, phone
number, and relevant tax documents depending on cumulative value of
HOW WE USE YOUR PERSONAL INFORMATION
The personal information we collect allows us to administer the Rewards
Program and fulfill the reward redemption requests you submit. We use the
sales transaction data for account planning with your employer. Also, we
will use aggregate, de-identified sales transactional data across all of
our enrolled carrier indirect channel customers for market research
By enrolling in the Rewards Program, you also expressly agree to receive
email communications from Otter Products, including updates to the rewards
catalog, promotions agreed upon with your employer, point balance, and
reward redemption notifications. While enrolled in the Rewards Program,
you cannot unsubscribe from transactional email communications regarding
the Rewards Program.
You may opt out of receiving any non-transactional related email
communications by contacting Otter Products by calling 855-341-6464 or
emailing us at
DISCLOSURE TO THIRD PARTIES
This Rewards Program is brought to you in partnership with iQmetrix and
Brierley + Partners, and therefore, all data you provide is disclosed to
these two companies. These companies are authorized to use your personal
information only as necessary to administer the Rewards Program.
We may provide your personal information to our affiliates and companies
that provide services to help us with our Rewards Program activities such
as shipping your reward redemption or administering a Reward experience
redemption. These companies are authorized to use your personal
information only as necessary to provide these services to us. We will not
share your personal information with any other third party organizations
except with your express consent.
We reserve the right to disclose your personal information as required to
by law, such as to comply with a subpoena, or similar legal processes, and
when we believe that disclosure is necessary to protect our rights,
protect your safety or the safety of others, investigate fraud or response
to a government request.
DATA TRANSFER NOTICE FOR CANADIAN INDIVIDUALS
Otter is a United States based company and partners with service providers
located in the United States. We will transfer your personal information
to the United States if you are located in Canada. When we transfer your
personal information to the United States, we will protect that
applicable law. We may be required to disclose your personal information
to United States law enforcement or national security authorities in the
YOUR CHOICES AND RIGHTS
You may always choose to not provide us your personal information.
However, you will not be able to participate in the Rewards Program if you
choose to not provide your personal information.
We respect your privacy rights and preferences. You may submit a request
to access, correct, delete, or opt out of further processing of your
personal information by emailing us at firstname.lastname@example.org. You must
send this request from the email address we have associated with your
Rewards Program account. If the request is not sent from the email address
associated with your Rewards Program account, you will be required to
provide additional information to verify your identity.
If you no longer wish us to possess your information, you may cancel your
participation in the Rewards Program and close your Rewards Program
Account by calling 855-341-6464, emailing us at
or by postal mail at the address indicated in the contact information
We will respond to your request within thirty (30) days. In some cases, we
may not be able to remove your personal information, in which case you
will be notified with an explanation.
RETENTION OF PERSONAL INFORMATION
We will retain your information for as long as your account is active or
as needed to provide you services. We will also retain and use your
information as necessary to comply with our legal obligations, resolve
disputes, and enforce our agreements.
PROTECTION OF PERSONAL INFORMATION
We follow accepted industry standards to protect any personal information
you have provided to us. However, please be aware that no method of
electronic transmission or storage can ever be 100% secure. Therefore, as
is the case with any organization, we are not in a position to guarantee
the absolute security of your information.
CHANGES TO THIS POLICY
By enrolling in the Rewards Program, you consent to the collection and use
of this information by Otter. If we make any material changes, we will
notify by means of a notice in your Rewards program account or by an email
to your address on file prior to the change becoming effective.
you wish to contact us by postal mail, our contact information is as
Otter Products, LLC
ATTN: Alexys Carlton
209 S Meldrum Street
Fort Collins, CO 80521
If you have any question regarding the Rewards Program or status of your
redeemed reward, please call us at 1-855-341-6464