This privacy policy applies to the Otter Rewards Program (“Rewards Program”), operated by Otter Products, LLC (“Otter”). This privacy policy describes how Otter collects, uses and shares the personal information you or your employer provides to us as part of the Rewards Program. It also describes the choices available to you regarding our use of your personal information, and how you can access and update this information.

We value your privacy, and because we gather certain types of information about our Rewards Program members, we want you to fully understand our policies surrounding the attainment and use of that information.


Enrolling in the Rewards Program is voluntary. You are not required to provide personal information that we request. However, if you choose not to provide the information we have requested, we may not be able to enroll you into the Rewards Program or provide the rewards you redeem.

When you choose to enroll in the Rewards Program, we will collect your name, email address, phone number, and zip/postal code. Additionally, your employer will provide information about your employment, specifically, the store you work at, its location, and transactional information regarding Otter products that you sell, including the transaction date, Otter part numbers, retail and sale amount of the transaction for each product.

If you chose to redeem your reward points, we may collect additional information depending on the reward you chose. This information includes, but is not limited to, your name, mailing address, email address, phone number, and relevant tax documents depending on cumulative value of redeemed rewards.


The personal information we collect allows us to administer the Rewards Program and fulfill the reward redemption requests you submit. We use the sales transaction data for account planning with your employer. Also, we will use aggregate, de-identified sales transactional data across all of our enrolled carrier indirect channel customers for market research analysis.

By enrolling in the Rewards Program, you also expressly agree to receive email communications from Otter Products, including updates to the rewards catalog, promotions agreed upon with your employer, point balance, and reward redemption notifications. While enrolled in the Rewards Program, you cannot unsubscribe from transactional email communications regarding the Rewards Program.

You may opt out of receiving any non-transactional related email communications by contacting Otter Products by calling 855-341-6464 or by submitting this form .


This Rewards Program is brought to you in partnership with iQmetrix and Brierley + Partners, and therefore, all data you provide is disclosed to these two companies. These companies are authorized to use your personal information only as necessary to administer the Rewards Program.

We may provide your personal information to our affiliates and companies that provide services to help us with our Rewards Program activities such as shipping your reward redemption or administering a Reward experience redemption. These companies are authorized to use your personal information only as necessary to provide these services to us. We will not share your personal information with any other third party organizations except with your express consent.

We reserve the right to disclose your personal information as required to by law, such as to comply with a subpoena, or similar legal processes, and when we believe that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or response to a government request.


If you are a California resident, California law may provide you with additional rights regarding our use of your Personal Information. To learn more about your California privacy rights, visit Privacy Notice for California Residents .


Otter is a United States based company and partners with service providers located in the United States. We will transfer your personal information to the United States if you are located in Canada. When we transfer your personal information to the United States, we will protect that information as described in this Privacy Policy and as required by applicable law. We may be required to disclose your personal information to United States law enforcement or national security authorities in the United States.


You may always choose to not provide us your personal information. However, you will not be able to participate in the Rewards Program if you choose to not provide your personal information.

We respect your privacy rights and preferences. You may submit a request to access, correct, delete, or opt out of further processing of your personal information by submitting this form or calling 1-855-341-6464. You must send this request from the email address we have associated with your Rewards Program account. If the request is not sent from the email address associated with your Rewards Program account, you will be required to provide additional information to verify your identity.

If you no longer wish us to possess your information, you may cancel your participation in the Rewards Program and close your Rewards Program Account by calling 855-341-6464, by submitting this form , or by postal mail at the address indicated in the contact information below.

We will respond to your request within thirty (30) days. In some cases, we may not be able to remove your personal information, in which case you will be notified with an explanation.


We will retain your information for as long as your account is active or as needed to provide you services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.


We follow accepted industry standards to protect any personal information you have provided to us. However, please be aware that no method of electronic transmission or storage can ever be 100% secure. Therefore, as is the case with any organization, we are not in a position to guarantee the absolute security of your information.


By enrolling in the Rewards Program, you consent to the collection and use of this information by Otter. If we make any material changes, we will notify by means of a notice in your Rewards program account or by an email to your address on file prior to the change becoming effective.


If you have any questions or concerns regarding this privacy policy, or you wish to contact us by postal mail, our contact information is as follows:

Otter Products, LLC
ATTN: Data Privacy
209 S Meldrum Street
Fort Collins, CO 80521

Privacy Request Form

If you have any question regarding the Rewards Program or status of your redeemed reward, please call us at 1-855-341-6464

This privacy policy was last updated on January 1, 2020.