Member FAQs

  • How do I earn points?
    • You earn 5 points for each OtterBox and/or LifeProof case you sell.
  • How do I register for the program?
    • Follow the instructions available on the member portal (http://otterrewards.com)
  • Does it cost anything to join the program?
    • No, there is no cost to join.
  • How many points do I need for a reward?
    • Each reward requires a different number of earned points. Rewards range from 25 to 1,000 points. Find all rewards and their correlating points in the reward catalog.
  • How do I access my account?
    • Visit http://otterrewards.com or click here to be redirected.
  • How do I update my password?
    • Update your password via the forgot password link on the login page of the member portal.
  • What if a customer returns a product? Do I lose the points?
    • Nope. You don’t lose points you’ve earned if a product is returned. Please note that OtterBox tracks returns to monitor fraudulent activity.
  • Do I need to log my sales?
    • No, the entire process is automated. Every time you sell an OtterBox or LifeProof case, points automatically accrue in your account within 24-48 hours.
  • How do I redeem a reward?
    • Log into your member portal and click on the reward you wish to redeem. If you have enough points to redeem that reward you will receive an email confirmation with a promotional code that can be used on www.otterbox.com or www.lifeproof.com. Click on this link for further information. Once you have gotten that email you will notice that your points balance has been updated.
  • Do the points expire?
    • Points expire twelve (12) months from the date on which they are earned. For example, if you earned a Point on October 1, 2017, that Point expires and is deducted from your Program Account on October 1, 2018, unless used towards a Reward before that date.
  • Do I need to pay taxes on rewards?
    • Any applicable federal, state, provincial or local taxes of any jurisdiction connected to the issuance, acceptance and use of the Points and any Rewards, and all disclosures, reporting and payments related thereto, are the sole responsibility of the Member, unless otherwise established by the laws and regulations of the relevant jurisdiction.
  • What if I didn’t get credit for a sale?
    • Contact our Otter Rewards customer service team at (855) 341-6464 and we’re happy to assist you. Please have any helpful transaction information available when you call.
  • How do I track my points?
    • It’s easy! Log into your member portal. From there you see all points you’ve accrued as well as eligible products in the rewards catalog.
  • How do I update my account information?
    • Log into your member portal and click on update member information.
  • Can I still redeem my points if I no longer work for the company?
    • No, once your employment is terminated, your account is also terminated.
  • Are points transferrable to someone else?
    • The sale, barter, transfer or assignment of any accumulated Points or Rewards (including on Internet auction sites), other than by Otter Products is strictly prohibited.
  • Is there a limit on how many points I can save up?
    • The maximum number of points that can be accrued at one time is 2,000. If a customer reaches 2,000 points, they must redeem for rewards before they start accruing again.
  • What if the code I was issued doesn’t work?
    • First, check to make sure that you have input the code correctly (including capitalization, spaces and special characters). If that does not work please call our customer service team at 855-341-6464.
  • Can I return or exchange my reward?
    • No, all rewards are final.